When someone is experiencing a crisis, they may feel overwhelmed, frightened, or uncertain about what to do next. While you may not have all the answers, your presence, compassion, and willingness to listen can make a meaningful difference.
Offering support isn’t about fixing the situation—it’s about helping the person feel less alone as they navigate a difficult time. According to Preventive Health SA, these are some of the ways you can support anyone in a crisis.
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Listen without judgment
One of the most valuable things you can do is simply listen. Allow the person to share their thoughts and feelings without interrupting or rushing to offer solutions. Give them your full attention, acknowledge what they’re experiencing, and avoid minimising their emotions.
Stay calm and be present
People in crisis often take cues from those around them. Remaining calm can help create a sense of stability and reassurance. Your steady presence can make it easier for them to feel safe enough to talk about what they’re going through.
Encourage professional support
If the situation is serious or ongoing, encourage the person to seek help from a qualified mental health professional, doctor, counsellor, or crisis service. Offer to help them find resources, make an appointment, or accompany them if they would find that helpful.
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Offer practical help
Sometimes, practical support can ease the burden. Depending on the situation, you could offer to prepare a meal, provide transportation, help with childcare, assist with daily tasks, or simply check in regularly. Small acts of kindness can have a significant impact.
Respect their feelings
Everyone responds to difficult situations differently. Avoid telling someone how they should feel or comparing their experience to others. Instead, validate their emotions and let them know it’s okay to feel the way they do.
Know when immediate help is needed
If someone tells you they are thinking about harming themselves or someone else, or if they appear to be in immediate danger, take it seriously. Stay with them if it is safe to do so and contact your local emergency services or a crisis hotline right away. If possible, encourage them to reach out to a trusted family member or friend who can also provide support.
So, if you or someone you know is facing a mental health crisis, don’t wait to seek help. Reaching out to a trusted healthcare professional, local crisis service, or emergency services can be the first step toward safety and recovery.
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Featured image: Pexels
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