Two women who brought the dead body of their relative to a Capitec branch in Stanger have been arrested.
They have been charged with extortion, intimidation and public disturbance, and will appear in the Kwadukuza Magistrate’s Court on Thursday. Their act has caused commotion in the bank, leading to the temporary closure of the branch.
Police spokesperson Constable Siphesihle Myeni told The Citizen that reports show the family had two policies with the bank for their grandmother.
“One was paid out and the second was pending verification due to an unclear funeral parlour stamp,” he said.
“The deceased body was taken to Kwadukuza Mortuary for further investigation,” said Myeni.
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It is alleged that the family brought the dead body wrapped in a body bag to the bank, after they have been going up and down for claims. According to the Post publication, the owner of Taurus Medical and Security, Nikesh Hooblall said he received a group WhatsApp message about a body left in the bank.
“When I arrived, there was a lot of commotion. The family stood outside talking to officials, while security cordoned off the bank. The deceased was in a body bag on the floor inside the bank. It seemed there was a dispute over a funeral policy,” said Nikesh.
He said a large crowd, including other staff members and customers, had gathered to watch the scene unfold.
Capitec bank took to their X (formerly Twitter) page to comment on the matter:
We are deeply saddened by the incident that occurred at our Stanger branch. We extend our sincere condolences to the family during this time. We apologise to those affected. We’re engaging with the authorities to ensure all processes are followed with care, dignity and respect.
— Capitec (@CapitecBankSA) February 19, 2026
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X users also weighed in:
“After struggling for help and being sent back and forth with no proper assistance, a family felt so desperate that they brought their deceased relative to a Capitec branch as proof for an insurance claim.” 💔 @CapitecBankSA do better please 🙏 pic.twitter.com/3qmPQppNhc
— Vee ♡ (@Visiswa_Simbi) February 19, 2026
This family went to Capitec to claim the funeral policy, so they were asked to bring proof. They brought the body of the deceased 💔😳😳😳😳😳😳😳 pic.twitter.com/p7RrJvkkWk
— Lebele (@Sidwell1996) February 19, 2026
@CapitecBankSA why should our people go to this extreme lengths of bringing their dead bodies to your offices? Why can’t you just pay our people their funeral claims? You didn’t learn anything from @OldMutualSA 😒 pic.twitter.com/P5hftg0Qih
— 🇿🇦 Apostle Dr D Mekgwe🇹🇼 (@ApostleDeza) February 19, 2026