While many banks have been scaling back on their branches, African Bank is bucking the trend and expanding its footprint. The bank is introducing new banking pods and kiosks to make banking solutions even more accessible to customers, wherever they are, across the country.
Despite the increase in digital adoption, there are still a large percentage of customers who enjoy the flexibility to physically interact with the bank in their own communities.
The introduction of kiosks and pods will increase African Bank’s distribution footprint from 400 to 930 outlets by 2025 and complement the bank’s existing physical and mobile Branch network, as well as its digital and telephony offerings.
The initiative follows African Bank’s launch last year of a new mobile Branch fleet that reaches out to existing and potential customers, closer to where they live. The pods will provide a presence in areas where there are none and together with the mobile fleet offer full service banking out of these vehicles as a valuable service to support and empower rural communities who traditionally have no, or only limited access, to banking facilities.
As the concept grows it will be deployed in remote areas where unbanked levels remain high, and where customers want to physically interact with the bank.
