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UCT responds to student complaints on contaminated food

The University of Cape Town (UCT) has acknowledged concerns raised by students regarding the quality and safety of food in residence dining halls. Reports and images shared by students included a fly in a meal and yoghurt past its sell-by date.

UCT said it is taking steps to address these matters and improve food services. This year, the university implemented measures, including independent audits of residence catering facilities. In May 2025, all UCT residences scored above 80% in a food safety and hygiene audit conducted by a NOSA-accredited auditor. Individual residence scores were:

  • Leo Marquard: 96.16%
  • Tugwell: 90.64%
  • Avenue Road: 89.12%
  • Carinus: 88.20%
  • Kopano: 88.20%
  • Fuller: 86.56%
  • Graca Machel: 84.92%
  • Rochester: 84.88%
  • Baxter: 84.16%
  • Medres: 80.68%

The university said it has established reporting structures for students to raise concerns, with food service controllers and supervisors available during weekdays, and residence catering coordinators accessible on weekends.

An online feedback feature within the Pay & Connect app and a dedicated email address have also been provided for reporting catering issues.

In addition, UCT has updated its waste management and pest control contracts. The service provider has increased treatment protocols in kitchens and dining halls, and a technical kitchen maintenance inspector has assessed facilities with recommended improvements underway.

UCT said it has shared supplier brand specifications with students to ensure only approved suppliers are used, and staff continue to receive training and participate in independent audits to maintain food safety and hygiene standards.

In addition, UCT has updated its waste management and pest control contracts. The service provider has increased treatment protocols in kitchens and dining halls, and a technical kitchen maintenance inspector has assessed facilities with recommended improvements underway.

UCT said it has shared supplier brand specifications with students to ensure only approved suppliers are used, and staff continue to receive training and participate in independent audits to maintain food safety and hygiene standards.

Written by Sibuliso Duba

First published on Cape {Town} etc

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